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100-Day Action Plan for New Haven Line Riders

Metro-North's new president unveils a 100-Day Action Plan to address safety, service and communication on the troubled railroad's Connecticut lines.

Patch File Photo
Patch File Photo

Connecticut leaders and commuters have Metro North Railroad dancing. 

Acknowledging their complaints, Metro North President Joseph Giulletti unveiled a 100-day Action Plan for the New Haven Line on March 3. 

And while Connecticut leaders were quick to point out the lack of specificity, they say they're hopeful it's a start to bring the problem-plagued railroad back up to par.

"This plan requires returning to the basics of good railroading," Giulletti writes in a letter to ConnDOT Commissioner James Redeker. "First and foremost, however, we must rebuild a culture of safety at Mero-North to serve as the railroad's unshakeable foundation."

It was a brutal 2013 for Metro-North, which saw eroded commuter confidence in the face of derailments, excessive and relentless delays, and a sharply criticized communication structure. 

Before diving in to the details of the plan Giulletti notes that Metro-North is awaiting the findings of two key external reviews that are underway — one by the Blue Ribbon Panel on Safety, established by MTA Chairman and CEO Thomas Prendergast; and the other a "Deep Dive" review by the Federal Railroad Administration. Those findings will inform some of the specific measures that will be incorporated into the plan, according to Giulletti.

Metro-North’s letter which contains its 100-Day Action Plan has been embedded with this article. It can also be found online here.  

“I am holding Metro-North and the MTA to their commitment to implement their 100-day plan by June 11, the promised target date for improvement initiatives, and I fully expect many actions to be completed in advance of that date," said Connecticut Governor Dannel P. Malloy.

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