Commuters who use the New Haven Line can expect to see new signs go up on trains and at stations displaying the new Metro-North Railroad "Customer Bill of Rights" which was reportedly finalized last week.
According to a report in the CT Post the nine-point pledge, which was developed by members of the Connecticut Rail Commuter Council and the Connecticut Department of Transportation, will soon be conspicuously posted in train cars, platforms and stations. It states that Metro North customers "have a right to expect rail transportation that is safe, reliable, and professional."
The Bill of Rights includes a section in which the railroad promises to provide timely information and if needed prompt medical assistance to passengers on board disabled trains — such as when a train became in Westport, CT this past July, leaving passengers trapped and without water or air conditioning for nearly an hour, into the rate of response and a .
The pledge was reportedly drafted in response to that incident.